Occupational Certificate: Contact Centre Manager NQF Level 5

Reyaya Training Academy is committed to developing skilled leaders for the customer service industry.

We offer the Occupational Certificate: Contact Centre Manager – NQF Level 5, a comprehensive qualification designed to equip learners with the expertise to manage contact centre operations, lead teams, analyse performance metrics, and ensure service excellence. This programme prepares individuals for leadership roles in dynamic, fast-paced contact centre environments. At Reyaya, we shape confident, capable managers ready to deliver outstanding customer experiences.